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Genesys Info Mart Views

Genesys Info Mart provides the following predefined views for reporting purposes:

CALLING_LIST Allows facts to be described based on attributes of an outbound campaign calling list.
CALLING_LIST_TO_CAMP_FACT Describes the association of a calling list to an outbound campaign.
CAMPAIGN Allows facts to be described based on attributes of an outbound campaign.
GROUP_ Allows facts to be described based on the membership of resources in resource groups or membership of places in place groups.
GROUP_TO_CAMPAIGN_FACT Describes the association of an agent or place group to an outbound campaign.
PLACE Allows facts to be described by the attributes of a place.
PLACE_GROUP_FACT Describes the membership of places in place groups.
RESOURCE_GROUP_FACT Describes the membership of resources in resource groups.
RESOURCE_SKILL_FACT Describes an agent's skills and proficiency levels.
SKILL Allows facts to be described by the attributes of a skill.
TENANT Allows facts to be described based on attributes of a tenant. The TENANT dimension is used in a multi-tenant deployment to filter facts and dimensions into tenant-specific views--allowing each tenant to see only their own data.

In addition to the predefined views described in this document, tenant-specific views can be added to the Genesys Info Mart database schema. For more information, see Genesys Info Mart Tenant Views.

This page was last edited on August 18, 2016, at 22:13.

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