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Summary_Resource_State_Reason Subject Area

This subject area represents agent resource state reasons, summarized to the media type.

Summary_Resource_State_Reason Subject Area View Large

Subject Area Dimensional Model Tables

Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
MEDIA_TYPE Allows facts to be described based on media type, such as Voice.
RESOURCE_ Allows facts to be described based on the attributes of contact center resources.
RESOURCE_GROUP_COMBINATION Allows facts to be described based on the membership of resources in a combination of resource groups.
RESOURCE_STATE Allows facts to be described by the states of the contact center resources.
RESOURCE_STATE_REASON Allows facts to be described by the state reason of the associated agent resource.
SM_RES_STATE_REASON_FACT Represents agent resource state reasons, summarized to the media type.
This page was last edited on January 10, 2020, at 20:48.

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