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Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serves as the primary source of data for the Genesys CX Insights (GCXI) historical reports. RAA is required for Genesys CX Insights and GI2 environments.



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The following resources provide additional information that is relevant to this software. Consult these additional resources, as necessary.

Genesys CX Insights

Documentation for Genesys Customer Experience Insights (CX Insights) is available on the Genesys Documentation website:

  • Genesys CX Insights Deployment Guide, which will help you install, start, stop, and uninstall the Genesys-provided image of MicroStrategy and the CX Insights Project and reports.
  • Genesys CX Insights User's Guide, which includes a report- customization example that displays aggregated results that are sectioned by your own custom user data.
  • Genesys CX Insights Projects Reference Guide, which describes objects that are used in Genesys CX Insights projects and reports, focusing on metrics, attributes, and the folders that are used to organize them.
  • Genesys CX Insights Hardware Sizing Guide, which provides information about hardware sizing for typical contact center scenarios.
  • Genesys CX Insights Release Notes are included with the IP.
  • Genesys CX Insights Product Alerts and What's New are available on the GCXI page of the Genesys documentation site.

MicroStrategy

Documentation for MicroStrategy software is available on the MicroStrategy Learning Center or Help page, or in an electronic format that you can download to your mobile device (QR codes).

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Genesys Info Mart

Documentation for Genesys Info Mart is available on the Genesys Documentation website:

Reporting and Analytics Aggregates

Documentation for Reporting and Analytics Aggregates (RAA) is available on the Genesys Documentation website:

Genesys

Additional documentation for Genesys products is available, as follows:

Information about supported hardware and third-party software is available on the Genesys Documentation website in the following documents:

Other Genesys product documentation is available on the:

This page was last edited on October 5, 2018, at 19:13.

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