Configure Callback

Important

Before you start configuring Callback, make sure that you setup and installed your Genesys Environment.

Configuring a Callback service involves:

• Importing a URS strategy.
• Setting up inbound and outbound calls.
• Setting Roles for the Callback UI.

Then, you will be able to create a Callback service in the Callback UI, associated with one of the Callback scenarios detailed in the Scenarios section.