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Configure Callback

Before you start configuring Callback, make sure that you setup and installed your Genesys Environment.

Configuring a Callback service involves:

  • Importing a URS strategy.
  • Setting up inbound and outbound calls.
  • Setting Roles for the Callback UI.

Then, you will be able to create a Callback service in the Callback UI, associated with one of the Callback scenarios detailed in the Scenarios section.


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This page was last modified on 11 April 2018, at 12:57.