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Exception Patterns

Genesys Callback allows implementing patterns to be checked before performing the callback attempt. The Patterns tab enables you to configure exceptions; for example, phone numbers. You can define as many patterns as you wish, then add them to your Callback services.


Create a Pattern Group

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Navigate to Services and Tools > Tools > Patterns. Click Add to define a new group of patterns. Enter a name.

Create an Exception Pattern

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Select a group. Then, in this group, click Add New to create as many patterns than you need.

Test your Exception Pattern

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Select a group. You can test the value of a pattern against this entire group. Type a value in the input field, and if a match is found, the corresponding table row will be highlighted.

Add the Pattern Group to your Callback Service

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Navigate to Services and Tools > Services and expand your Callback service. In the General section, set the name of your Pattern Group as the value of the _exceptions parameter.

How to get Help about Supported Patterns?

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Click the Help button to get more information about the supported patterns. For additional details, refer to Oracle Java Lesson: Regular Expressions.

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This page was last modified on 11 April 2018, at 12:57.