Customer Profile API

This icon identifies all the queries related to data managed on the UCS side. These queries cover interactions, identification and profile management.

• Profile Operations
  • POST /profiles
  • GET /profiles
  • POST /profiles/${customer id}/extensions
  • GET /profiles/${customer id}
  • PUT /profiles/${customer id}
    • PUT /profiles/${customer id}/extensions/${ext name}/by/unique
    • PUT /profiles/${customer id}/extensions/${ext name}/delete/by/unique
    • PUT profiles/${customer_id}/merge/${src_id}/

• Schema and Identification Key Operations
  • GET /metadata/profiles/
  • POST /metadata/profiles/extensions
  • GET /metadata/profiles/extensions
  • GET /metadata/identification-keys
  • POST /metadata/identification-keys
  • GET ${content-type} /metadata
  • DELETE /metadata/profiles/extensions/${extension-name}
  • DELETE /metadata/identification-keys/${id_key-name}

• Interaction Resources
  • Chat Interaction
  • Callback Interaction
  • E-mail Interactions
  • Phone Call Interaction

• Profile Resources
  • Customer Profile
  • Profile Extension
  • Identification Key