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Related Configuration Options

The following configuration options define what additional calls to or from an agent are classified as business calls:

bsns-call-dev-types

Default Values: +acdq +rp +rpq +xrp
Valid Values: A set of space separated flags.

+/-acdq—Turns on/off the classification of the call type as business on an ACD Queue.
+/-rp—Turns on/off the classification of the call type as business on a Routing Point.
+/-rpq—Turns on/off the classification of the call type as business on a Routing Queue.
+/-xrp—Turns on/off the classification of the call type as business on an External Routing Point.

Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Specifies which types of distribution devices will be exempt from default business-call handling. By default, T-Server classifies any call arriving at a distribution device (ACD Queue, Routing Point, Routing Queue, and External Routing Point) as a business call. Using this option, you can disable automatic classification for calls to a particular type of distribution device—for example, if the value for this option is set to -rp, calls to Routing Point DNs are not automatically classified as business, allowing the routing strategy to use the BusinessCallType Extensions attribute.


Note: This option does not affect the application of the DN-level bsns-call-type option.

bsns-call-type

Default Value: none
Valid Values:

business—The call is classified as a business call.
private—The call is classified as a private call.
ignore—The distribution point has no effect on business call classification.

Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Specifies the business call type for calls that pass through or arrive at the associated device.

Note: This option takes precedence over the following options that are set at the Application-level: inbound-bsns-calls, inherit-bsns-type, and outbound-bsns-calls. This option may be over-ridden by the BusinessCallType Extenstions attribute.


inbound-bsns-calls

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Specifies whether T-Server should consider all established inbound calls on an emulated agent as business calls.

inherit-bsns-type

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Determines whether a consult call that is made from a business primary call should inherit the business call attribute.

internal-bsns-calls

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Determines whether T-Server considers internal calls made from or to any agent as business calls.

outbound-bsns-calls

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Specifies whether T-Server should consider all established outbound calls on a emulated agent as business calls after being established.

This page was last edited on June 12, 2013, at 20:05.
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