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Keep-Alive Feature

T-Server may not always receive timely notification when the CTI link stops functioning. In order for T-Server to detect link failure and initialize alarm and recovery procedures, T-Server usually needs to actively check the link's integrity. This is referred to as Keep-Alive or KPL functionality.

Keep-alive functionality involves sending a KPL request which elicits either a positive or negative response from the CTI link. The responses are counted in four cumulative counters. If the relevant counter reaches the maximum configured limit, T-Server either:

  • Decrements the relevant warning/failure KPL tolerance counter
  • Attempts to reconnect to the link
  • Sends a warning message to Message Server
This page was last edited on March 26, 2013, at 03:22.
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