Private Services and Events
The following tables represent describe the private services and events for different supported features:
Account Codes
|
Service |
Attribute |
Value |
Description |
|---|---|---|---|
|
Set Account Code |
Event Number |
501 |
The account code set on the device.
|
|
ThisDN |
This device. |
||
|
ConnID |
Connection ID of the call. |
||
|
PrivateID |
0 (zero) |
||
|
Extensions attribute |
Must have a key name defined by the accode-name option. |
Call Recording
Private Services
| Service | Attribute | Value | Description |
|---|---|---|---|
|
Initiate a call recording |
Service Number |
3013 |
Initiates a call recording (CSTA Record) |
|
|
ThisDN |
Device requested to start the call recording |
|
|
|
Connection ID |
Connection ID of the call to be recorded |
|
|
|
Extensions attribute key |
None |
|
|
Stop a call recording |
Service Number |
3014 |
Stops a call recording when the call recording is active on the DN (CSTA Stop) |
|
|
ThisDN |
Device requested to stop the call recording |
|
|
|
Connection ID |
Connection ID of the recorded call |
|
|
|
Extensions attribute key |
None |
|
|
Suspend a call recording |
Service Number |
3015 |
Suspend a call recording when the call recording is active on a DN (CSTA Suspend) |
|
|
ThisDN |
Device requested to suspend the call recording |
|
|
|
Connection ID |
Connection ID of the recorded call |
|
|
|
Extensions attribute key |
None |
|
|
Resume a call recording |
Service Number |
3016 |
Resumes a call recording when the call recording is suspended on a DN (CSTA Resume) |
|
|
ThisDN |
Device requested to resume the call recording |
|
|
|
Connection ID |
Connection ID of the recorded call |
|
|
|
Extensions attribute key |
None |
|
Private Events
| Service | Attribute | Value | Description |
|---|---|---|---|
|
Start a private event call recording |
Event Number |
3013 |
Private event call record started |
|
|
ThisDN |
Monitored DN |
|
|
|
Connection ID |
Connection ID of the call that finished recording |
|
|
|
Extensions attribute key |
None |
|
|
Stop a private event call recording |
Service Number |
3014 |
Private event call recording stopped |
|
|
ThisDN |
Monitored DN |
|
|
|
Connection ID |
Connection ID of the call that finished recording |
|
|
|
Extensions attribute key |
None |
|
|
Suspend a private event call recording |
Service Number |
3015 |
Private event call recording suspended |
|
|
ThisDN |
Monitored DN |
|
|
|
Connection ID |
Connection ID of the recorded call |
|
|
|
Extensions attribute key |
None |
|
|
Resume a private event call recording |
Service Number |
3016 |
Private event call recording suspended |
|
|
ThisDN |
Monitored DN |
|
|
|
Connection ID |
Connection ID of the recorded call |
|
|
|
Extensions attribute key |
None |
|
Hot Desking
Private Services
| Service | Attribute | Value | Description |
|---|---|---|---|
|
Initiate hot-desking |
Service Number |
1 |
Specifies the host device number as an HOST_DN Extensions attribute. T-Server sends a corresponding EventPrivateInfo message when the association is successfully performed. If the association is already present, or cannot be performed, T-Server distributes an EventError message instead. |
|
ThisDN |
guest extension |
||
|
Extension Attribute Key |
HOST_DN |
A string value that identifies the host DN. Associates the guest extension with a host device. | |
|
Connector Function |
escapeService / guestAssociatedExtension |
CSTA Genesys specific private service | |
|
Cancel hot-desking |
Service Number |
2 |
T-Server sends the corresponding EventPrivateInfo event when the de-association is successfully performed. If an association is not present, or the de-association cannot be performed, T-Server distributes an EventError message. |
|
ThisDN |
guest extension |
De-associates the guest extension with the host device. | |
|
Connector Function |
escapeService / guestAssociatedExtension |
CSTA Genesys specific private event. |
Private Events
| Event | Attribute | Value | Description |
|---|---|---|---|
|
Hot-desking established |
Event Number |
1 |
Successful association between guest and host device was established. |
|
ThisDN |
guest extension |
||
|
OtherDN |
host extension |
Host associated with the guest extension | |
|
AttributePrivateMsgID |
1 |
||
|
Connector Function |
privateEvent / guestAssociatedEvent |
CSTA Genesys specific private event | |
|
Hot-desking cancelled |
Event Number |
2 |
Association between guest and host device was terminated. |
|
ThisDN |
guest extension |
||
|
OtherDN |
host extension |
Host (if known) that was associated with the guest extension. | |
|
AttributePrivateMsgID |
2 |
||
|
Connector Function |
privateEvent / guestAssociatedEvent |
CSTA Genesys specific private event. |