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Private Services and Events

The following tables represent describe the private services and events for different supported features:

Account Codes

Service

Attribute

Value

Description

Set Account Code

Event Number

501

The account code set on the device.


ThisDN

This device.

ConnID

Connection ID of the call.

PrivateID

0 (zero)

Extensions attribute

Must have a key name defined by the accode-name option.


Call Recording

Private Services

Service Attribute Value Description

Initiate a call recording

Service Number

3013

Initiates a call recording (CSTA Record)

 

ThisDN

Device requested to start the call recording

 

 

Connection ID

Connection ID of the call to be recorded

 

 

Extensions attribute key

None

 

Stop a call recording

Service Number

3014

Stops a call recording when the call recording is active on the DN (CSTA Stop)

 

ThisDN

Device requested to stop the call recording

 

 

Connection ID

Connection ID of the recorded call

 

 

Extensions attribute key

None

 

Suspend a call recording

Service Number

3015

Suspend a call recording when the call recording is active on a DN (CSTA Suspend)

 

ThisDN

Device requested to suspend the call recording

 

 

Connection ID

Connection ID of the recorded call

 

 

Extensions attribute key

None

 

Resume a call recording

Service Number

3016

Resumes a call recording when the call recording is suspended on a DN (CSTA Resume)

 

ThisDN

Device requested to resume the call recording

 

 

Connection ID

Connection ID of the recorded call

 

 

Extensions attribute key

None

 

Private Events

Service Attribute Value Description

Start a private event call recording

Event Number

3013

Private event call record started

 

ThisDN

Monitored DN

 

 

Connection ID

Connection ID of the call that finished recording

 

 

Extensions attribute key

None

 

Stop a private event call recording

Service Number

3014

Private event call recording stopped

 

ThisDN

Monitored DN

 

 

Connection ID

Connection ID of the call that finished recording

 

 

Extensions attribute key

None

 

Suspend a private event call recording

Service Number

3015

Private event call recording suspended

 

ThisDN

Monitored DN

 

 

Connection ID

Connection ID of the recorded call

 

 

Extensions attribute key

None

 

Resume a private event call recording

Service Number

3016

Private event call recording suspended

 

ThisDN

Monitored DN

 

 

Connection ID

Connection ID of the recorded call

 

 

Extensions attribute key

None

 


Hot Desking

Private Services

Service Attribute Value Description

Initiate hot-desking

Service Number

1

Specifies the host device number as an HOST_DN Extensions attribute. T-Server sends a corresponding EventPrivateInfo message when the association is successfully performed. If the association is already present, or cannot be performed, T-Server distributes an EventError message instead.

ThisDN

guest extension

Extension Attribute Key

HOST_DN

A string value that identifies the host DN. Associates the guest extension with a host device.

Connector Function

escapeService / guestAssociatedExtension

CSTA Genesys specific private service

Cancel hot-desking

Service Number

2

T-Server sends the corresponding EventPrivateInfo event when the de-association is successfully performed. If an association is not present, or the de-association cannot be performed, T-Server distributes an EventError message.

ThisDN

guest extension

De-associates the guest extension with the host device.

Connector Function

escapeService / guestAssociatedExtension

CSTA Genesys specific private event.

Private Events

Event Attribute Value Description

Hot-desking established

Event Number

1

Successful association between guest and host device was established.
T-Server sends corresponding EventPrivateInfo when de-association occurs.

ThisDN

guest extension

OtherDN

host extension

Host associated with the guest extension

AttributePrivateMsgID

1

Connector Function

privateEvent / guestAssociatedEvent

CSTA Genesys specific private event

Hot-desking cancelled

Event Number

2

Association between guest and host device was terminated.

ThisDN

guest extension

OtherDN

host extension

Host (if known) that was associated with the guest extension.

AttributePrivateMsgID

2

Connector Function

privateEvent / guestAssociatedEvent

CSTA Genesys specific private event.


This page was last edited on March 26, 2013, at 03:32.
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