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agent-reservation Section

The agent-reservation section contains the configuration options that are used to customize the T-Server Agent Reservation feature. See the Agent Reservation section for details on this feature.

Warning: The Agent Reservation functionality is currently a software-only feature that is used to coordinate multiple client applications. This feature does not apply to multiple direct or ACD-distributed calls.

collect-lower-priority-requests

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately

Specifies whether an agent reservation request is collected, depending on its priority during the time interval specified by the request-collection-time configuration option. When set to false, during the request-collection-time interval T-Server collects reservation requests of the highest priority only, rejecting newly submitted requests that have a lower priority or rejecting all previously submitted requests if a request with a higher priority arrives. When set to true (the default), agent reservation requests are collected as they were in pre-8.x releases.

request-collection-time

Default Value: 100 milliseconds
Valid Values: See, Timeout Value Format.
Changes Take Effect: Immediately

Specifies the time interval, in milliseconds, that the agent reservation requests are collected before a reservation is granted. During this time interval, the agent reservation requests are delayed, in order to balance the successful reservations between client applications—for example: Universal Routing Servers).

reject-subsequent-request

Default Value: true
Valid Values:

true

T-Server rejects subsequent requests.

false

A subsequent request prolongs the current reservation made by the same client application for the same agent.

Changes Take Effect: Immediately

Specifies whether T-Server rejects subsequent requests from the same client application, for an agent reservation for the same Agent object that is currently reserved.

Warning: Genesys does not recommend setting this option to false in a multi-site environment in which remote locations use the Agent-Reservation feature.

reservation-time

Default Value: 10000 milliseconds
Valid Values: See, Timeout Value Format.
Changes Take Effect: Immediately
Specifies the default time interval for which an Agent DN is reserved. During this interval, the agent cannot be reserved again.

This page was last edited on July 23, 2013, at 19:39.
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