Jump to: navigation, search

Connector Section

This section must be called Connector.

app-controller

Default Value: Mandatory field. No default value.
Valid Value: Any string
Changes Take Effect: Immediately

Required identifier used by BroadWorks routing functionality. Refer to the Route Point Failure Policy in the BroadWorks CTI documentation.


application-name

Default Value: GenesysConnector
Valid Value: Any string
Changes Take Effect: Immediately

Identifier used in BroadWorks event reporting to represent the Connector application.

channel-set-name

Default Value: Mandatory field. No default value
Valid Values: Any string
Changes take effect: When the link is started or restarted

The ChannelSet name specifies a logical name for a CTI link to BroadWorks. Multiple TCP/IP channels opened to BroadWorks CTI server(s) with the same ChannelSet name are treated as a single CTI link. The Connector generates a unique ChannelSet name to ensure that there is no unwanted interaction between multiple Connectors connected to the same switch.


default-domain

Default Value: None
Valid Value: Any string
Changes Take Effect: Immediately

Important
Genesys does not recommend the use of this option.

BroadWorks require a fully qualified device identifier in requests. A default domain name can be appended to a UserID attribute in requests for convenience. In the BroadWorks switch web configuration, the list of assigned domains can be seen by browsing to the Enterprise branch, selecting the Resources section, and then selecting the Assign Domains sub-section. See, the dn-prefix option.


def-treatment-uri

Default Value: None
Valid Value: Any valid URI path
Changes Take Effect: Immediately

The uniform resource identifier (URI) to a default treatment to apply in treatment requests. Refer to the vendor's configuration documentation for further information.

def-whisper-uri

Default Value: None
Valid Value: Any valid URI path
Changes Take Effect: Immediately

The uniform resource identifier (URI) to the default whisper message to apply in routing requests with supervision. Refer to the vendor's configuration documentation for further information.


def-whisper-video-uri

Default Value: None
Valid Value: Any valid URI path
Changes Take Effect: Immediately

The uniform resource identifier (URI) to the default whisper video message to apply in routing requests with supervision. Refer to the vendor's configuration documentation for further information.


dn-prefix

Default Value: Mandatory field. No default value.
Valid Value: Any string
Changes Take Effect: Immediately

Numbers (DNs) are provisioned in BroadWorks and Configuration Manager using a shortened number format.
However, CTI requests require the fully qualified E.164 number. The DN Prefix is prepended to the short DN to provide the full E.164 number.

max-outstanding

Default Value: 16
Valid Value: 1-1000
Changes Take Effect: Immediately

Specifies the maximum number of outstanding unacknowledged requests sent to the switch at any given time.


password

Default Value: Mandatory field. No default value.
Valid Value: The password configured on the BroadWorks switch.
Changes Take Effect: When the link is started, or restarted.

Configures the password provisioned in the BroadWorks Administrator, which is required for request authentication on the XSP CTI interface.

restart-period

Default Value: 10
Valid Values: Any positive integer between 3-300
Changes Take Effect: When the link is started or restarted.
Specifies the interval (in seconds) that the Connector waits between attempts to reconnect on all configured connections.

rq-gap

Default Value: 0 (zero)
Valid Value: 0-1000
Changes Take Effect: Immediately
Specifies the minimum interval, in milliseconds, between successive requests sent over the link to the PBX. The value can be adjusted to meet the CTI-link load and performance requirements.


username

Default Value: Mandatory field. No default value.
Valid Value: The username configured on the BroadWorks switch.
Changes Take Effect: When the link is started, or restarted.

This option configures the username provisioned in the BroadWorks Administrator, which is required for request authentication on the XSP CTI interface.


This page was last edited on March 26, 2013, at 13:18.
Comments or questions about this documentation? Contact us for support!