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Configuring CSTA Connector

With the 8.1 Management Layer, an application should be configured as type CSTA Connector, and with a pre 8.1 Management Layer, an application should be configured as type High Availability Proxy.

T-Server Specific Connection Configuration

T-Server for Connector initiates a session with a Connector as follows:

  • If there is at least one application with the CSTA Connector type in the list of Connections, T-Server reads the Connector's connectivity options (including secure port information) and Connector is handled as a server with normal connectivity options.
  • T-Server looks for CSTA Connector or HA Proxy application types (a pre-8.1 Management layer cannot be used with a CSTA Connector type).

Note: At the moment, T-Server can only have one CSTA Connector in its list of connections.

  • If there is no CSTA Connector application object in the list of Connections, T-Server uses the normal link section configuration.

Device Configuration in the Configuration Layer

The following table displays the device configuration in the Configuration Layer:

Switch Device Type DN Type Switch-Specific Type Association

End Point

Extension

Not applicable

Not applicable

Call Center

ACD Queue

Not applicable

Not applicable

Route Point

  • Routing Point
  • Routing Queue
  • External Routing Point
  • Not applicable
  • Not applicable
  • Not applicable
  • Not applicable
  • Not applicable
  • Not applicable

Switch Terminology

The following table compares the relevant switch terminology with the Genesys terminology:

Genesys Term Switch Term

ACD Queue

Call Center

Agent ID

User

Extension

End Point

Routing Point

Route Point

Logon

Sign In

Logoff

Sign Out

Ready

Available

NotReady

Unavailable

AfterCallWork

ACD Wrap-up Timer

Account Code

Call Disposition Code

Reason Code

Agent Unavailable Code

This page was last edited on August 16, 2013, at 12:33.
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