As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
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If you have an issue or a question regarding Remote Alarm Monitoring, you can submit a Support Case to Customer Care.

  1. Login to My Support and click the Continue to Dashboard button.
  2. On the Dashboard screen, select the Cases tile.
  3. On the Create and Manage Cases screen, select the Open a Support Case tile.
  4. For the Product Category field, select the Genesys Care Tools option.
  5. Tools case 1.png

  6. For the Product field, select the Remote Alarm Monitoring option.
  7. Tools case 2.png

  8. Submit your request and a Customer Care Tools specialist will contact you.
This page was last edited on November 29, 2019, at 14:41.


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