New in this Release

This section describes the new features that were released in the 8.5.x version of SpeechMiner.

8.5.001 Release

• Ability to add text interactions to saved lists—Similar to voice interactions, text interactions can now be added to saved lists.

• Ability to add comments to text interactions—Similar to voice interactions, comments can now be added to text interactions.

• Ability to search for numbers in text interactions—Numbers and special characters can now be used in search term definitions for text interactions.

• Events are displayed in text interactions-Similar to voice interactions, topic events are highlighted when they occur in text interactions.

• Topic filters in reports supports text interactions—The topic parameter in the Data Set Filters on the reports now works for text interactions.

• Support for wildcards in Spanish—Similar to English, wildcards are now supported for Spanish voice interactions.

• High Availability improvement for indexing—In the event of an index failure, the system will automatically switch to a backup index.

8.5.0 Release

• Interaction Recording Integration—SpeechMiner 8.5.x provides the UI for Genesys Interaction Recording—Voice Edition. This enables out of the box integration with Genesys’ new recording product.

• Chrome Support—Support for Chrome on Windows for the Interaction Recording features.

• Chat Support—Support for chat interactions with multiple speakers.

• Genesys Branding—The web UI has been re-branded with the Genesys name, logos and colors.

• Configuration Server Integration—SpeechMiner now integrates with Genesys Configuration Server for centralized user management.

• Language Recognition Support—Support for Brazilian Portuguese and German language calls.