Pre-installation Checklist

Before you begin installing SpeechMiner, ensure the following:

• You have the required hardware (see System Requirements).
• You have received the following from Genesys:
  • SpeechMiner installation package
  • Licenses
• Space check: The hard drives of the machines on which you are planning to install the system components have sufficient space available for those components (see System Requirements).
• OS check: All machines have supported operating systems (see System Requirements).
• Machine connectivity: All machines are functional and connected to the network.
• Admin user: The user account that will be used to install the components has Administrator permissions on all machines on which components will be installed.
• .NET Framework:Microsoft .NET Framework 3.5 SP1 is installed on all machines.
• SQL Server: Microsoft SQL Server with Reporting Services (2008 or 2012) is installed and configured on the database server.
• IIS installation: The Internet Information Server component is installed and operational on the Web server and Interaction Receiver server.
• Report Viewer installation: Optional Report Viewer is installed if it is required.
• File sharing: Simple file sharing is disabled on all machines.
• Audio capabilities: Machines on which the SpeechMiner web application will run have functioning audio devices, and Windows Media Player version 10 or 11 installed (see System Requirements).