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Genesys Pulse Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/10/15 General X X

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Genesys Pulse

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List of Release Notes

What's New

  • The Line Widget now includes:
    • Time interval controller options: 15 min, Hour, and Day
    • Alerts
    • Tooltip with value
  • Ability to set limit of widgets per user.
  • Ability to hide statistics on template level. Genesys Pulse does not display hidden statistics on widgets, although it uses them in formula calculations.
  • New templates:
    • Chat Agent Activity
    • Chat Queue Activity
    • Email Agent Activity
  • Template updates:
    • New hidden statistics with enabled User Data is now added to Agent Login template for Service Type, Customer Segment, Service Sub Type, and Business Result metrics calculations. User Data examples now added to Agent Login template.
    • Minor updates to Agent KPIs, Agent Group Status, and Chat Queue KPI templates.

Resolved Issues

This release contains the following resolved issues:

To receive latest statistic definitions, before you import an updated pulse_statistics.cfg, confirm that the Stat Server application options do not have following sections:

  • [CallsAnswered]
  • [CurrAgentsLoggedIn]
  • [CurrAvgCallWaitingTime]
  • [CurrNumberWaitingCalls]
  • [Total_Calls_Abandoned]
  • [Total_Calls_Internal]
  • [Total_Calls_Outbound]
  • [Total_Queue_Wait_Time]

To make sure these definitions are correct, you must remove these sections manually if they exist before you import pulse_statistics.cfg. (WBRT-5593)

After switching between Genesys Pulse and other GAX plug-ins, you can now scroll as expected, starting with GAX Previously, scrolling might be slower than expected and you had to reload the page. (WBRT-5589)

You can now continue to use your dashboard after you try to reset it to the default dashboard. Previously, if you did not have privileges to change your own Person object, the selected dashboard stopped functioning. (WBRT-5480)

Thresholds in Line chart are no longer lost when another action, such as Statistic selection, is performed in another chart. (WBRT-5402)

The grid sort direction no longer changes when you change your browser tab or new data arrives. Previously starting with GAX, the sort direction might have changed. (WBRT-5439)

Genesys Pulse now shows data in the Agent Login template for the Service Type, Customer Segment, Service Sub Type, and Business Result metrics with default settings. Previously to see these metrics in your report data, you had to clone the Agent Login template, edit the Current Status metric and select the User Data check-box, and then create a new widget from your cloned template. (WBRT-5354)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Supported Languages

See Release 8.5.1 Translation Support.

This page was last edited on May 12, 2017, at 18:43.
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