9.0.015.01

Predictive Routing - Agent State Connector Release Notes

9.x

Predictive Routing - Agent State Connector is part of 9.x starting in 9.0.006.06.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
02/26/19	General	Under Shipping Control		X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Agent State Connector (ASC) now asynchronously reads Configuration Server responses, which enables faster, more efficient handling of large quantities of event data from Configuration Server. (PRR-4398)

Resolved Issues

This release contains the following resolved issues:

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This release improves how ASC handles changes to Agent Skills and Groups at runtime. (PRR-4346)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.015.01.