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Predictive Routing - Agent State Connector Release Notes

Predictive Routing - Agent State Connector is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/22/17 General Under Shipping Control   X   X

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What's New

For availability of this release, contact your Genesys representative. This release contains the following new features and enhancements:

  • The product name has changed from Genesys Predictive Matching to Genesys Predictive Routing. This change is not yet reflected in the application interface or in the documentation.
  • Genesys Predictive Routing, including Agent State Connector, now supports both single-site and multi-site HA architectures.
  • Agent State Connector (ASC) now enables you to set alarms if there are persistent connection issues with Configuration Server or Stat Server.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 7, 2018, at 16:39.
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