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9.0.006.08

Predictive Routing - Agent State Connector Release Notes


Predictive Routing - Agent State Connector is part of 9.x starting in 9.0.006.06.
Release Date Release Type Restrictions AIX Linux Solaris Windows
11/28/17 Hot Fix     X   X

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What's New

For availability of this release, contact your Genesys representative. This release contains the following new features and enhancements:

  • The following two configuration options are no longer supported as of this release:
    • reset-jop-on-startup - This option is no longer required, and is now permanently set to false. To delete agents, delete your current agent profile schema in the Predictive Matching application, and then upload an updated schema.
    • stat-srv-ws-conn - This option is no longer required, and is now permanently set to true. ASC now supports warm standby connections by default.

Resolved Issues

This release contains the following resolved issues:


Agent State Connector (ASC) no longer falls out of synchronization after it loses its connection to Configuration Server. Previously, this loss of synchronization caused issues, such as empty groups appearing in the Predictive Matching application. (PRR-1460; PRR-1421)


ASC now correctly handles changes to an employee ID. Previously in this scenario, ASC erroneously created two agents, one with the old ID and a second with the new one. (PRR-1302)


Upgrade Notes

No special procedure is required to upgrade to release 9.0.006.08.

This page was last edited on January 8, 2018, at 15:47.

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