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Known Issues and Recommendations

Genesys Hub Plug-in for Workspace Desktop Edition

The Known Issues and Recommendations section is a cumulative list for all 9.1.x releases of Genesys Hub Plug-in for Workspace Desktop Edition. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues .

An error message with null description is displayed to agents in WDE during WhatsApp interactions.

ID: MSGA-3029 Found In: Fixed In: 

Images in JPEG format are displayed in an incorrect orientation.

ID: MSGA-2223 Found In: Fixed In:

The following Key-Value Pairs (KVPs) are not attached when transferring an interaction to the target type specified in the intercommunication.whatsappsession.routing-based-targets or intercommunication.applebcsession.routing-based-targets option:

  • IW_RoutingBasedOriginalEmployeeId
  • IW_RoutingBasedTargetType
  • IW_RoutingBasedTargetId
  • IW_RoutingBasedRequestType
ID: MSGA-2226 Found In: Fixed In:

The applebcsession.url-regex and whatsappsession.url-regex options contain incorrect values in the provided template.

ID: MSGA-2152 Found In: Fixed In:

The plugin sometimes delays for up to 30 seconds while displaying WhatsApp interactions in Workspace Desktop Edition.

ID: MSGA-2146 Found In: Fixed In:

The plugin displays an error message if an agent uses a standard response that includes plain text and HTML (and/or binary attachments).

ID: MSGA-2044 Found In: Fixed In:

At times. WDE encounters out of memory errors when agents handle multiple ABC or WhatsApp sessions.

ID: MSGA-1956, MSGA-1897 Found In: Fixed In:

You must restart Workspace Desktop Edition after a ClickOnce installation or upgrade. Otherwise, agents cannot log in and they receive an error message.

Workaround: You can modify the InteractionWorkspaceDeploymentManagerInteractionWorkspaceDeploymentManager.exe.config file prior to preparing the ClickOnce package to avoid this issue. Refer to the table below:

Original Modification
<ApplicationFile FileName="Genesyslab.Desktop.Modules.Contacts.dll" Optional="true" GroupName="Contacts" /> <ApplicationFile FileName="Genesyslab.Desktop.Modules.Contacts.dll" Optional="false" GroupName="Contacts" />
<ApplicationFile FileName="Genesyslab.Desktop.Modules.OpenMedia.dll" Optional="true" GroupName="OpenMedia" /> <ApplicationFile FileName="Genesyslab.Desktop.Modules.OpenMedia.dll" Optional="false" GroupName="OpenMedia" />
ID: MSGA-1822 Found In: Fixed In: 

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Hub Plug-in for Workspace Desktop Edition unless otherwise noted in the issue description.

There are no internationalization issues for this product.

This page was last edited on February 3, 2023, at 18:18.
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