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Section: channel-ghub
Default Value: An empty string

Valid Values:

  • Business phone number for WhatsApp channel.
  • Integration ID for Facebook Messenger channel.

Changes Take Effect: After restart

Specifies channel businessID value.

Note: As of release, the value for Facebook Messenger is not supported and reserved for future use.

Genesys Driver for use with Genesys Hub Release Notes

Genesys Driver for use with Genesys Hub is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
05/25/21 General Under Shipping Control X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • The driver now supports multiple instances of Digital Messaging Server for a single channel. (MSGA-3141)
  • The option, x-business-id, is discontinued. (MSGA-3204)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release


For DMS scalability, DMS and Genesys Driver for use with Genesys Hub are required.

This page was last edited on May 25, 2021, at 16:34.
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