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media-origin

Section: channel-ghub
Default Value: genesys-chat
Valid Values: Any valid string
Changes Take Effect: After restart
Introduced: 9.1.004.08

Specifies the media origin assigned to interactions that are submitted to Interaction Server by Chat Server, created by "InviteToChat" requests (or "outbound chat").

9.1.004.08

Genesys Driver for use with Genesys Hub Release Notes


Genesys Driver for use with Genesys Hub is part of 9.x starting in 9.1.000.02.
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/26/19 Update X X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • Support for InviteToChat ESP request. This method allows initiation of outbound chat sessions from a strategy and sending WhatsApp notification templates to customers. The InviteToChat request is an invitation for a customer who is using voice IVR interaction to switch to Chat or Messaging and continue the conversation. (MSGA-2403)
  • A new configuration option, media-origin, that specifies the media origin assigned to interactions that are created by InviteToChat requests and submitted to Interaction Server by Chat Server. (MSGA-2339)


Resolved Issues

This release contains the following resolved issues:


The driver now correctly processes header cookies for HTTP responses received from Hub. (MSGA-2351)




Upgrade Notes

No special procedure is required to upgrade to release 9.1.004.08.

This page was last edited on January 28, 2020, at 11:13.
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