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Apple Business Chat Plug-in for Workspace Desktop Edition Release Notes

This is the first 9.x release of Apple Business Chat Plug-in for Workspace Desktop Edition.
Release Date Release Type Restrictions AIX Linux Solaris Windows
03/29/18 General X

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Product Documentation

Genesys Products

What's New

This is the initial release of Apple Business Chat Plug-in for Workspace Desktop Edition, a component of Genesys Messaging Apps.

This release contains the following new features and enhancements:

  • The plugin now supports Apple Business Chat interactive responses. Agents can use the following interactive responses when in chat interactions with customers:
    • Apple Pay
    • Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
    • Date Picker
    • List Picker
      Agents cannot modify Apple Pay credit card lists, shipping options list, shipping and billing addresses, and other Apple Pay attributes. Customers must provide this information using their Apple device.
  • The plugin supports the following features:
    • Attachments
    • Contact and chat history
    • Emojis
    • Standard Response Library
    • Text messages
    • Transfer to other agents
    • Typing notifications for customer devices

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 28, 2018, at 14:20.
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