9.0.001.05

Apple Business Chat Plug-in for Workspace Desktop Edition Release Notes

9.x

Apple Business Chat Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.0.000.19.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/27/18	Update					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• eServices

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The plugin now supports asynchronous chat. Agents can use workbins to store dormant chat sessions for later use. If a customer resumes the interaction, it is automatically removed from the workbin and transferred to an available agent. See the Chat Server Release Note for more information.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.001.05.