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AGT_I_SESS_STATE Subject Area
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_COMBINATION||Allows facts to be described based on the membership of resources in a combination of resource groups.|
|AGT_I_SESS_STATE_HOUR||Rollup of summarized agent session states.|
This page was last edited on April 11, 2017, at 14:12.