Genesys Engage
Platform SDK
System Guides / Release Notes / Other
Best Practices and White Papers
Genesys Configuration Options
Genesys Glossary
Genesys Use Cases
Release Notes
System-Level Guides
Genesys Engage cloud
Genesys Engage cloud
Designer
Genesys Portal
Desktops and Gplus Adapters
Composer
Genesys Agent Scripting
Genesys Desktop
Genesys Rules System
Genesys Softphone
Gplus Adapters
Interaction Workspace
Web Services and Applications
Workspace Desktop Edition
Workspace Web Edition
Framework
Genesys Administrator
Load Distribution Server
Management Framework
Multimedia Connector for Skype for Business
SIP Cluster
SIP Feature Server
SIP Server
SIP Voicemail
T-Servers
Digital
Genesys Engage Digital (eServices)
Genesys Callback
Genesys Co-browse
Genesys Widgets
Genesys Web Engagement
Genesys WebRTC Service
intelligent Workload Distribution
Knowledge Center
Universal Contact Server
Outbound
CX Contact
Engage
Genesys SMS Aggregation Service
Outbound Contact
Outbound Contact Expert
Reporting and Analytics
CC Analyzer/CCPulse+
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Interactive Insights
Interaction Concentrator
Genesys Predictive Routing
License Reporting Manager
Pulse
Pulse Advisors
Performance Management Advisors
Real-Time Metrics Engine
Reporting and Analytics Aggregates
Reporting Templates
Routing
Composer
Orchestration Server
Universal Routing
SDKs
Genesys Interaction SDK
Genesys Mobile Engagement
Genesys SDKs
Platform SDK
Simulator Test Toolkit
SIP Endpoint SDK
Support
Genesys Care (Support)
Voice Self Service
Composer
Genesys Intelligent Automation
Genesys Voice Platform
IVR Interface Option
Workforce Engagement Management
Genesys Interaction Recording
Genesys Skills Management
Genesys Performance DNA
Genesys Training Manager
Genesys Interaction Analytics (GIA)
Genesys Decisions
Workforce Management
Other Products
Context Services
Conversation Manager
Cloud CTI
Decisions
Genesys Quality Management
Microsoft Skype for Business
Social Engagement
UC Connector
CX Evolution
EX Engage Connector
Platform SDK
Welcome to the Developer's Guide!
Introductory Topics
Introducing the Platform SDK
Architecture of the Platform SDK
Connecting to a Server
Configuring Platform SDK Channel Encoding for String Values
Using the Warm Standby Application Block
Using the Application Template Application Block
Using the Cluster Protocol Application Block
Event Handling
Setting up Logging in Platform SDK
Additional Logging Features
Log4j2 Configuration with the Application Template Application Block
Advanced Platform SDK Topics
Using Kerberos Authentication in Platform SDK
Secure connections using TLS
Quick Start
TLS and the Platform SDK Commons Library
TLS and the Application Template Application Block
Configuring TLS Parameters in Configuration Manager
Using and Configuring Security Providers
OpenSSL Configuration File
Use Cases
Using and Configuring TLS Protocol Versions
Lazy Parsing of Message Attributes
Log Filtering
Hide or Tag Sensitive Data in Logs
Profiling and Performance Services
IPv6 Resolution
Managing Protocol Configuration
Friendly Reaction to Unsupported Messages
Creating Custom Protocols
JSON Support
Working with Custom Servers
Bidirectional Messaging
Hide Message Attributes in Logs
Resources Releasing in an Application Container
Transport Layer Substitution
Server-Specific Overviews
Telephony (T-Server)
Introduction to TLib Functions and Data
Configuration
Connecting Using UTF-8 Character Encoding
Change Password On Next Login
Getting the Last Login Info
Using the Configuration Object Model Application Block
Introduction to the Configuration Layer Objects
Stat Server
Custom Statistics: Getting Agent State for All Channels
Interaction Server
Universal Contact Server
Creating an Email
Chat
E-Mail Server
Outbound
Management Layer
LCA Protocol Usage Samples
LCA Hang-Up Detection Support
Handle Application "Graceful Stop" with the LCA Protocol
Routing Server
Component Overviews
Using the Log Library
Migration Overview
Migration from Message Broker Application Block Usage
Migration from Protocol Manager Application Block Usage
Legacy Topics
Using the Message Broker Application Block
Event Handling Using the Message Broker Application Block
Using the Protocol Manager Application Block
Connecting to a Server Using the Protocol Manager Application Block
Legacy Warm Standby Application Block Description
Other guides
Platform SDK Deployment Guide
Configuration Layer Objects Reference Guide
T-Server Reference Guide
Code Samples
Platform SDK API Reference
9.0.x
8.5.x
8.1.4
8.1.3
Jump to:
navigation
,
search
Server-Specific Overviews
Telephony (T-Server)
Introduction to TLib Functions and Data
Configuration
Connecting Using the UTF-8 Enconding
Change Password On Next Login
Getting the Last Login Info
Using the Configuration Object Model Application Block
Introduction to Configuration Layer Objects
Stat Server
Custom Statistics: Getting Agent State for All Channels
Interaction Server
Universal Contact Server
Creating an E-Mail
Chat
E-Mail Server
Outbound
Management Layer
LCA Protocol Usage Samples
LCA Hang-Up Detection Support
Handle Application "Graceful Stop" with the LCA Protocol
Routing Server
This page was last edited on June 21, 2017, at 06:57.
Comments or questions about this documentation?
Contact us
for support!