Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Gplus Adapter for Salesforce

As an agent, you’ll be handling calls and making sure that you keep on top of your KPIs. Gplus Adapter is your softphone for handling calls (both inbound and outbound) and other interactions, such as chat or emails. The softphone is launched from your Contact management or ticket management system.

What you see in the adapter depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this help. If you think you should be able to do or see something you can't, check with your supervisor or system administrator.

To get quickly up and running with your Gplus Adapter for Salesforce, see Getting Started.

This page was last edited on August 10, 2017, at 13:40.


Comment on this article:

blog comments powered by Disqus