Roles

• Agent Setup

• 

• Administrator

Roles

Learn how roles work in your contact center.

Related documentation:

• How Agent Setup works
• Get started with Agent Setup

Roles define what you can do in a given application. In Platform Administration, roles and their privileges are controlled by the use of Role objects, which are assigned to users (including agents) and Access Groups. Roles are application-specific, and must be defined for each application that supports them.

Display Options

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

To select or de-select multiple objects at once, click Select.