The Skills list shows the Skills that are in your environment.
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.
To select or de-select multiple objects at once, click Select.
Add or Remove Skills for an Agent
To add or remove skills for an Agent's profile, perform the following actions:
- In the header, click Configuration.
- Under the Accounts heading, click Persons.
- Select the Agent to be modified.
- Select the Skills tab.
- Add or Remove skills for this agent.
- Press Save