Jump to: navigation, search

Selecting a Team of Agents to Monitor

To monitor a team of agents, navigate the Hierarchy view until you find the agent team you need to monitor. Agent teams are marked with a yellow flag icon Yellowflag811.jpg.

Once an agent team is selected in the Hierarchy view, the Team view displays the activity of individual agents.

Administrators may suppress display of activity in teams aggregating fewer than a certain number of logged in agents. If display is suppressed, all metrics display the value N/A.
This page was last modified on December 2, 2014, at 10:21.


Comment on this article:

blog comments powered by Disqus