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Filtering the Dashboard Display

Access to metrics and their time periods is controlled by user roles defined by your administrator (role−based access). Only metrics and time periods to which you have access are displayed in the dashboard display.

You can filter the dashboard display by time period and⁄or by channel. At the top of the dashboard there is a filters toolbar.


In this example, the Time Profile (10Min, 30Min, and 8Hour) and Channel buttons (Voice, Web Chat, and E-mail) are on⁄off toggles, so you can choose to display metrics for any combination of these time periods and channels on your dashboard.

This page was last modified on December 2, 2014, at 10:30.


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