You can search for:
- Supervisor and agent names in the Teams view.
- Alert details and notes in the Agent Alerts view.
- Agent name, alert details, and notes in the Team Alerts view.
- Agents, teams, and supervisors in the Hierarchy view.
To search, type your search text in the Search field and click Image:search_button.gif. Searching finds the next occurrence of the search text from the current cursor location and highlights it. The Search function finds matches amongst the visible nodes only; closed nodes are not searched.
To find the next occurrence, click Image:search_button.gif again. Searching continues from the current location and wraps around the end to the beginning.
To clear the Search field, click Image:clear_search.gif.