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You can search for:

  • Supervisor and agent names in the Teams view.
  • Alert details and notes in the Agent Alerts view.
  • Agent name, alert details, and notes in the Team Alerts view.
  • Agents, teams, and supervisors in the Hierarchy view.

To search, type your search text in the Search field and click Image:search_button.gif. Searching finds the next occurrence of the search text from the current cursor location and highlights it. The Search function finds matches amongst the visible nodes only; closed nodes are not searched.

To find the next occurrence, click Image:search_button.gif again. Searching continues from the current location and wraps around the end to the beginning.

To clear the Search field, click Image:clear_search.gif.

This page was last edited on December 2, 2014, at 18:24.


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