The functionality of the Users page has moved to Genesys Configuration Manager starting in release 8.1.2. A message displays if you select the Users option in the Administration module, and indicates that user profiles are maintained in the Configuration Server.
In the Genesys Configuration Manager and Genesys Administrator, users correspond to the
Person object. Users (persons) and roles must be assigned access to modules, as well as to contact centers, application groups, regions, and metrics. Please refer to:
Effective Date and
Expiration Date fields have been removed from the user profiles in Configuration Manager because they are not supported by the Configuration Manager for
Further information about creating and maintaining
Persons in the Genesys configuration environment can be found in: