Access to contact centers and application groups must be configured by an administrator in Genesys Configuration Manager. Data relating to or depending on objects to which users have no permissions will not be displayed. CCAdv and WA have the ability to generate and distribute e-mail notifications to specified distribution lists. The following screenshot shows the Distribution Lists page.
Distribution lists are associated with a specific type of alert. The types are:
- B1 and B2 for business alerts
- T1 and T2 for technical alerts
The message notification is delivered to all users contained in the list who have permission to see the business objects associated with the alert.