iWD Business Process - Contents

The iWD business process (IWDBP) contains the following strategies:

• Classification
• Prioritization
• Distribution
• MarkInteractionAsDone
• Removal
• InvokeUCS—New in 8.5.104. This strategy block modularizes calls to UCS that prior to 8.5.104 were repeatedly invoked within other strategies.
• InvokeGRE—New in 8.5.104. This strategy block modularizes calls to GRE that prior to 8.5.104 were repeatedly invoked within other strategies.

The iWD business process contains the following subroutines:

• DetermineESPServerName—Deprecated in 8.5.105
• DetermineRulePackageName—Deprecated in 8.5.105
• FindObjectListName—New in 8.5.105

Important

In release 8.5.105, the DetermineESPServerName and DetermineRulePackageName subroutines are amalgamated into and replaced by FindObjectListName

• CheckBusinessValueAndPriority—New in 8.5.104.This subroutine modularizes checks for business value and priority that prior to 8.5.104 were repeatedly invoked within other strategies.

The iWD business process contains the following queues:

• iWD_New
• iWD_Captured
• iWD_Queued
• iWD_Canceled
• iWD_Rejected
• iWD_Completed
• iWD_ErrorHeld

The Interaction Queues that are included in the out of the box IWDBP business process must be present. The names can be changed, but it is necessary to appropriately configure iWD with new names. The Global Task List looks for the defined Interaction Queue names. If you modify the business process to add additional queues or rename existing queues, and the change is not reflected in the configuration of iWD, the interactions display in the Global Task List with the status Queued. In this document it is assumed that original queue names are used.