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Error Codes

The Chat API provides stable error codes, which can come from either the server or browser side. These error codes are used in EventError events.

This table lists the possible error codes and their descriptions

Error code Error Description
Chat command syntactical error codes (range 1 - 49)
1 Unknown chat command
2 One or more mandatory parameters are missed in chat command
3 Value of chat command parameter is incorrect
Chat session run-time error codes (range 50-99)
50 Chat session ID is unknown
51 Chat command is stopped by decorator
52 Error during chat command execution
Chat server-related error codes (100-149)
100 Chat Server is not available
101 Login to Chat Server was failed
Chat transport error codes (150-199) (generated on browser side)
Chat widget error codes (200-249) (generated on browser side)

Chat Transport Error Messages

This event will be sent in reaction to an unexpected error occurring during the flow of the chat session.

Additionally, this event is sent when the chat component needs to notify clients about unusual cases. For example:

  • Chat Server stops responding and the component tries to restore the session on another server.
  • A chat session is restored on another instance of Chat Server.
  • A channel to the Chat Server is opened, but the server is not yet ready to send/receive operations.

The server generates most of these errors, which the JS transport then passes to the calling code as is. However, there are cases when the JavaScript is responsible for generating an error event — for example, when the connection with server is completely lost.

Here is a list of this kind of JS-generated error:

Error code Error Description Comments
Chat transport errors (range 150-199)
150 Network connection interrupted
This error is deprecated and might be removed in future versions. Use session.onInterrupted/onContinued events instead.

The transport should report this error when the connection is lost for a period of time. For the default CometD transport, this is a configurable interval with a default value of 3 seconds. Other transports might want to keep to this default.

151 Invalid server response. This error is not reported by the transport itself, but by upper-level code that validates server responses. You do not need need to reimplement this if you are developing custom transport.
152 Session restoration failed. This error happens when a chat session is restored from client state (cookie or another), but the session has already expired on the server.
This page was last edited on March 10, 2020, at 13:56.
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