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This method may not be available in older versions of chat shipped with Genesys Web Engagement 8.1.

Use this method to modify options before the chat starts or restores. This method may be useful if you do not control the startChat() call but still need to control some of the options. For example, you can use this method when you use chat as part of the Integrated JavaScript Application.


_genesys.chat.onReady.push(function(chat) {
  chat.onBeforeChatOptionsApplied(function(options) {
    // you can modify options object here, for example:
    if (userIsAuthorized) {
      options.registration = false;
This page was last edited on March 10, 2020, at 13:57.
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