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HTTP 503 Error

Check the traces for an error that is similar to the following:

For DTMF Grammar:

event error.badfetch.http.503:1|HTTP error response 503 [Target: http://10.10.30.80/vggrammarbase/inlinetmp/3-181105937.grxml] event_handler_enter:error.badfetch|http://10.10.30.235:8080/Test05042008/src-gen/Main.vxml log com.genesyslab.quality.failure:error.badfetch event terminated session prompt prompt_play audio|builtin:default_audio/the_requested_page_cannot_be_found.vox fetch_end Fail (HTTP error response 503):http://10.10.30.80/vggrammarbase/inlinetmp/1-181105937.grxml fetch_end Fail (HTTP error response 503):http://10.10.30.80/vggrammarbase/inlinetmp/5-181105953.grxml prompt_play audio|builtin:default_audio/goodbye.vox prompt_end done event_handler_exit:error.badfetch

For Speech Grammar:

input_end ERROR||||| event error.badfetch:1| event_handler_enter:error.badfetch|file:///c:/VoiceGenie/mp/samples/helloasr.vxml log com.voicegenie.quality.failure:error.badfetch event terminated session prompt prompt_play audio|builtin:default_audio/the_requested_page_cannot_be_found.vox

The preceding errors indicate that something is incorrect with the IIS settings on the Media Control Platform (MCP). Verify the following items:

  • Verify that IIS is running.
  • Verify that the vggrammarbase virtual directory is present and pointing to the MCP_INSTALL_PATH>\grammar\inlinetmp folder.
  • Verify that the MIME type for vggrammarbase is configured properly.
This page was last edited on August 3, 2018, at 08:52.

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