Basic Troubleshooting

This topic provides basic troubleshooting information for Genesys Voice Platform (GVP). It contains the following sections:

• Collecting log files
• Exporting configuration options
• Collecting logs
• Collecting data
• Checking disk space
• Collecting dump files
• Locating installation package versions
• Collecting packet traces
• Running test VoiceXML and debugging VoiceXMLApplications
• Debugging CTI Connector and ICM Client
• Debugging T-Server-CUCM to Media Server Connector
• Debugging dialogic