Collecting Log Files

Genesys recommends that you check and collect the logs when you are troubleshooting an issue.

Important

When a GVP process shuts down unexpectedly, check the snapshot file instead of the log file for the reason for the crash. The snapshot file contains the last/latest log information, so it might have logs that are more recent than the regular log file. The snapshot file is circular; you should check it for the latest time stamp.

The following table provides the default location and name of log files for the GVP components.

GVP Component	Location	Default Log File
Media Control Platform (MCP)	Windows: <MCP Installation Dir>\logs\ Linux: opt/genesys/gvp/<MCP>/logs	mcp.<timestamp>.log
Media Resource Control Protocol Proxy (MRCPP)	Windows:<MRCPP InstallationDir>\logs\ Linux: /opt/genesys/gvp/<MRCPP>/logs	MRCPProxy.<timestamp>.log
Call Control Platform (CCP)	Windows:<CCP InstallationDir>\logs\ Linux:/opt/genesys/gvp/<CCP>/logs	ccp.<timestamp>.log
Resource Manager (RM)	Windows:<RM Installation Dir>\logs\ Linux:/opt/genesys/gvp/<RM>/logs	ResourceMgr.<timestamp>.log
Policy Server (PS)	Windows: <PS Installation Dir>\logs\ Linux: /opt/genesys/gvp/<PS>/logs/	ps.log
Fetching Module (FM) Note: The FM functionality is part of MCP as of GVP version 8.1.2.	Windows:<FM Installation Dir>\logs\ Linux:/opt/genesys/gvp/<FM>/logs	fm.<timestamp>.log
CTI Connector (CTIC)	Windows:<CTIC Installation Dir>\Logs\ Note: In 8.1.4 and later, the CTIC is supported on Windows and Linux.	CTIConnector.<timestamp>.log
Third-Party Squid (Optional) Note: Squid is an open sourceproduct.	Windows:C:\squid\var\logs\Linux:/var/log/squid/	access.log
Reporting Server (RS)	Windows:<RS Installation Dir>\logs Linux:/opt/genesys/gvp/<RS>/logs	rs.log
Supplementary Services Gateway (SSG)	Windows:<SSG Installation Dir>\logs\ Linux:/opt/genesys/gvp/<SSG>/logs	SSG.<timestamp>.log
PSTN Connector	Windows:<PSTNC InstallationDir>\logs\ Linux:/opt/genesys/gvp/<PSTNC>/logs	PSTNConnector.<timestamp>.log
T-Server-CUCM to Media Server Connector	Windows:<UCMC Installation Dir>\Logs Linux:/opt/genesys/gvp/<UCMC>/Logs	UCMConnector.<timestamp>.Log

Important

The directory for logs can be changed from the default shown. A common practice is to create a folder named Logs and set it as the log location for each component (under Options > Log for that application). Name the log appropriately; for example, RM_Debug.log. This practice reduces the navigation through the OS when troubleshooting multiple components.