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Collecting Log Files

Genesys recommends that you check and collect the logs when you are troubleshooting an issue.

Important
When a GVP process shuts down unexpectedly, check the snapshot file instead of the log file for the reason for the crash. The snapshot file contains the last/latest log information, so it might have logs that are more recent than the regular log file. The snapshot file is circular; you should check it for the latest time stamp.

The following table provides the default location and name of log files for the GVP components.

GVP Component Location Default Log File
Media Control Platform (MCP) Windows: <MCP Installation Dir>\logs\
Linux: opt/genesys/gvp/<MCP>/logs
mcp.<timestamp>.log
Media Resource Control Protocol Proxy (MRCPP) Windows:<MRCPP InstallationDir>\logs\
Linux: /opt/genesys/gvp/<MRCPP>/logs
MRCPProxy.<timestamp>.log
Call Control Platform (CCP) Windows:<CCP InstallationDir>\logs\
Linux:/opt/genesys/gvp/<CCP>/logs
ccp.<timestamp>.log
Resource Manager (RM) Windows:<RM Installation Dir>\logs\
Linux:/opt/genesys/gvp/<RM>/logs
ResourceMgr.<timestamp>.log
Policy Server (PS) Windows: <PS Installation Dir>\logs\
Linux: /opt/genesys/gvp/<PS>/logs/
ps.log
Fetching Module (FM)
Note: The FM functionality is part of MCP as of GVP version 8.1.2.
Windows:<FM Installation Dir>\logs\
Linux:/opt/genesys/gvp/<FM>/logs
fm.<timestamp>.log
CTI Connector (CTIC) Windows:<CTIC Installation Dir>\Logs\
Note: In 8.1.4 and later, the CTIC is supported on Windows and Linux.
CTIConnector.<timestamp>.log
Third-Party Squid (Optional)
Note: Squid is an open sourceproduct.
Windows:C:\squid\var\logs\Linux:/var/log/squid/ access.log
Reporting Server (RS) Windows:<RS Installation Dir>\logs
Linux:/opt/genesys/gvp/<RS>/logs
rs.log
Supplementary Services Gateway (SSG) Windows:<SSG Installation Dir>\logs\
Linux:/opt/genesys/gvp/<SSG>/logs
SSG.<timestamp>.log
PSTN Connector Windows:<PSTNC InstallationDir>\logs\
Linux:/opt/genesys/gvp/<PSTNC>/logs
PSTNConnector.<timestamp>.log
T-Server-CUCM to Media Server Connector Windows:<UCMC Installation Dir>\Logs
Linux:/opt/genesys/gvp/<UCMC>/Logs
UCMConnector.<timestamp>.Log
Important
The directory for logs can be changed from the default shown. A common practice is to create a folder named Logs and set it as the log location for each component (under Options > Log for that application). Name the log appropriately; for example, RM_Debug.log. This practice reduces the navigation through the OS when troubleshooting multiple components.
This page was last edited on August 3, 2018, at 08:52.
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