When a conference or supervisor monitoring requests to start recording, a participant can request the conference to be recorded through the recording service. You can reuse the existing SIP Server call structure and treat recording and conference as separate services, and the participant requesting recording will be recording the output of the conference.
When a third party recorder is used, the recorder will be recording a mixed output of the customer and agent, plus a separate stream of the supervisor.
This page was last edited on November 5, 2019, at 06:55.
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