External Data Available from CIM

The data saved in the Call Recording external data table comes from various sources. The following information is available:

• Basic call-related data
• Call-related user data (attached data)
• Agent configuration data
• Extension Data
• Notification of recording
• Other Genesys Desktop Data (only for Genesys Driver)
• Other Call Recording Data (used internally by Call Recording)

The presence of specific data depends on the system configuration, routing design, network topology and on other conditions. Particular properties that must be stored in the Call Recording external data table must be configured during integration library implementation.