Call Flows

request-interaction - No Delay

request-inbound-immediate - No Delay

request-inbound-delay - Delay

Customer originated, push notification, separate call for access code

Customer originated, push notification with Access Number/Access Code

request-inbound-delay-location

Customer originated, push notification, separate call for access code

Customer originated, push notification with Access Number/Access Code

request-inbound-poll

Basic Allocation

Location based Allocation

a2c-advanced-sync-enterprise-initiated request-outbound-immediate a2c-advanced-async-enterprise-initiated request-outbound-delay a2c-advanced-poll-enterprise-initiated request-outbound-poll

Advanced Outbound Requests

No Delay – request-outbound-immediate

Delay with Notification – request-outbound-delay

Delay-Polling – request-outbound-poll

Access Number Allocation

No Locking

DNIS only  - no match is done here

Match DNIS + ANI

Match DNIS + Access Code

No Match

Locking

The only difference between locking and non-locking call flows is the algorithm that determines how access numbers are handed out. In this case, a given access number is only assigned to a single service which allows for a more reliable match.

Match DNIS + ANI

Same as the equivalent no lock case.

Match DNIS + Access Code

Same as the equivalent no lock case.

No Match

Same as the equivalent no lock case.