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Supported Languages

This page lists all languages supported by the channels and sections of Genesys Intelligent Automation.

The provided language codes (for example, en-gb) refer to the language codes used in the Nuance platform.

Voice channel

Section Supported language(s)
User interface
  • UK English (en-gb)
  • French (fr-fr)
  • German (de-de)
  • Spanish (es-es)
Dynamic prompts
  • UK English (en-gb)
  • US English (en-us)
  • Arabic (ar-ww)
  • Czech (cs-cz)
  • German (de-de)
  • Spanish (es-es)
  • Mexican Spanish (es-mx)
  • French (fr-fr)
  • Hindi (hi-in)
  • Hungarian (hu-hu)
  • Italian (it-it)
  • Japanese (ja-jp)
  • Malayalam (ml-in)
  • Dutch (nl-nl)
  • Polish (pl-pl)
  • Portuguese (pt-pt)
  • Russian (ru-ru)
  • Chinese Cantonese (zh-hk)
  • Chinese Mandarin (zh-ma)
Non-dynamic prompts
  • Pre-recorded prompts: Supports all languages.
  • TTS prompts: Supports all languages that are supported by Nuance.
Input
  • Speech recognition for menu options, Grammar Builder and custom grammars: Supports all languages that are supported by Nuance.
  • Standard grammars: Supports English (en-gb), Spanish (es-es), and French (fr-fr).

Digital channels

Section Supported language(s)
User interface
  • UK English (en-gb)
  • French (fr-fr)
  • German (de-de)
  • Spanish (es-es)
Dynamic and non-dynamic prompts Wording for prompts and screens: Supports all languages.
Input
  • Input for menu options, Grammar Builder and custom grammars: Supports all languages.
  • Standard grammars: Tested to support English (en-gb), Spanish (es-es), and French (fr-fr). Standard grammars for other languages have not been tested by Genesys but might offer some degree of functionality.

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This page was last modified on January 19, 2018, at 08:46.