If you encounter problems with your Tomcat host, you can try the following to determine and resolve the problem:
- From the Tomcat host, ping Configuration Server and Solution Control Server by name and by IP address.
- From Solution Control Server, ping the Tomcat Host by name and by IP address.
- From Solution Control Server, telnet to the Tomcat host on all ports, disabling SELinux or any firewalls if necessary.
- A dedicated Tomcat startup script for Genesys Administrator Extension sets the environment variable GAX_CMD_LINE_ARGS. To check if this variable has been created correctly, use gax_startup.sh and pass parameters using the command line, or use Solution Control Interface or Genesys Administrator.
- Check that Database Access Points are configured and connected.
- Check that the ojdbc6.jar file (for Oracle) or jtda-<version>.jar file (Microsoft SQL Server) has been copied into the Tomcat lib directory.
- Check that gzip compression is enabled in Tomcat for responses.
Ports in Use
The table below shows the typical ports used in a Genesys environment.
|22||Remote shell (ssh) connections|
|80||Webserver; can only be used by Tomcat if it is started from the root.|
|8080||Web server; any user starting Tomcat may use this|
|1521||Oracle database connections|
|1433||Microsoft SQL Server|
|4999||Local Control Agent|
|5000||Genesys Deployment Agent (GDA)|
This page was last edited on July 17, 2020, at 15:55.