Configuration Object Management
Configuration Object Management is responsible for the general management of configuration objects on your system. Configuration objects might include:
- Users and agents
- DN Groups
- User Access Groups
User-related functions are described in Account Management.
System-related functions are described in Configuration Management.
For more information about Configuration Object Management, refer to the Genesys Administrator Extension Help Wiki.
The Accounts menu enables the creation and management of user accounts, agent groups, roles, skills, access groups, and capacity rules.
Configuration Manager enables the creation and management of system-level configuration objects such as Alarm Conditions, Business Attributes, Hosts, and more. Configuration Manager provides functionality similar to the Configuration Manager application that is part of Management Framework.