Customize Attribute Priority

To customize the priority of the attributes that UCS checks, both of the following conditions must be true:

• The media type is specified in the interaction’s user data.
  
• The interaction’s media type is not e-mail, chat, or callback. In the typical case, this would be because the interactions are being submitted by a custom media server (built using the Genesys Media Interaction SDK Java or Open Media Interaction SDK Web Services).

To customize attribute priority,

1. In Configuration Manager, open the Properties window for the desired attribute and go to its Annex tab. Create a settings section if it does not already exist.
2. In the settings section, create an option called search-order-level. Give the option a numerical value to determine its priority in matching. Possible values are any integer in the range 0 (highest priority) to 127 (lowest priority). Two or more attributes can have the same priority.