Also known as MS. A Multimedia component that interfaces with a particular media to bring interactions into the Genesys Multimedia system. Supported media are e-mail (for E-mail Server Java) and chat (for Chat Server).
Genesys Voice Platform
Also known as GVP. An open-source self-service platform that delivers VoiceXML applications across a variety of networks, by using local media processing in conjunction with industry-leading speech resources. Through GVP, callers are provided with highly personalized self-service offerings. GVP provides greater functionality than traditional Interactive Voice Responses (IVRs) through its extension of existing web personalization and the industry-standard programming language, VoiceXML. GVP also blends self-service with agent-assisted service.
Composer is an Integrated Development Environment, based on Eclipse, which Web Application developers can use to build VoiceXML, CCXML, GRXML, and SCXML applications.
Note: To familiarize yourself with basic Eclipse concepts, refer to the Workbench User Guide by selecting Help > Help Content s in the Composer main window and expanding the Workbench User Guide link.
Applications That Can be Developed
For the Genesys Voice Platform (GVP) 8.x Next Generation Interpreter (NGI), Composer provides the ability to develop:
- CCXML + VXML Applications requiring advanced call control features including conferencing.
- CTI + VXML Applications for Genesys Framework.
For the Orchestration Server 8.x SCXML Engine/Interpreter, Composer provides the ability to develop:
- SCXML-Based Routing Applications with support for SCXML for both voice and non-voice (multimedia) interactions.
For step-by-step instructions on using Composer, see the Composer 8.1.4 Help
This document is valid only for the 8.1.4 release of this product.
This wiki is primarily intended for system integrators and administrators. It has been written with the assumption that you have a basic understanding of:
- Computer-telephony integration (CTI) concepts, processes, terminology, and applications
- Network design and operation
- Your own network configurations
You should also be familiar with the Genesys Framework 8.1 architecture.
While you can build applications by working solely with Composer’s blocks or Project templates, you can also use State Chart Extensible Markup Language (SCXML) and VoiceXML when building applications.
Contacting Customer Care
If you have purchased support directly from Genesys, please contact Genesys Customer Care.
Before contacting Customer Care, please refer to the Genesys Care Program Guide for complete contact information and procedures.