Recording Lifecycle Scheduler Parameters

The following table lists and describes the settings and parameters for each Recording Lifecycle Scheduler screen:

Screen	Parameter	Description	Default Value	Example Value
Recording Lifecycle Scheduler Nodes	RWS Node Path	Path to the Interaction Recording Web Services node (or Web Services node if you're using version 8.5.210.02 or earlier).	Empty	/US/CA
	Rules	List of rules that are applied to the Interaction Recording Web Services node (or Web Services node if you're using version 8.5.210.02 or earlier).	Empty	Test,Enabled, Every day at 01:00:00: backup, range: 1 to 2 days old, voice, Parameters:location=file://Myfiles;executeOnScreenRecroding=true,
Recording Lifecycle Scheduler Rules	Name	Name of the rule.	Empty	BackupRule
	Enabled	Indicates if the Rule is enabled.	Unchecked
	Schedule	Specifies the time, in UTC, when the Rule will execute.	Empty	Every day at 01:00:00
	Tasks	Specifies the list of tasks that are included in the Rule.	Empty	backup, range: 1 to 2 days old, voice, Parameters: location=file://Myfiles;executeOnScreenRecroding=true,
Rule Details	Name	Name of the Rule.	Empty	Backup Rule
	Enabled	Indicates if the Rule is enabled for the node.	Unchecked
	Repeat Daily At:	Specifies the time, in UTC, when the Rule will execute.	00:00:00	00:01:00
	Tasks	Specifies the list of tasks that included with the Rule.
Task	Type	Task type (purge or backup).	Backup	Backup
	Recording Type	Type of recording file.	You can choose either voice or screen.	Voice
	Call Type	The type of voice call. Note: This field is visible only if you select Voice for Recording Type. See the Important notes at the bottom of the table for more information.	You can choose from Inbound, Outbound, Internal, Consult, Unknown or NotSet.	Inbound
	MIN Age	Specifies the minimum age, in days, of the recording files. Recordings that are older than MIN Age will be considered by the backup or purge task. The time range of the task is from "task start time - MAX Age" to "task start time - MIN Age". Both the start time and stop time for recordings to be processed by the task must be within this range. If MIN Age is set to 0, the task selects recordings with a minimum age of 0. See the Important notes at the bottom of the table for more information.	0	30
	MAX Age	Specifies the maximum age, in days, of the recording files. Recordings that are newer than MAX Age will be considered by the backup or purge task. The time range of the task is from "task start time - MAX Age" to "task start time - MIN Age". Both the start time and stop time for recordings to be processed by the task must be within this range. If MAX Age is set to 0, the task selects recordings with an unrestricted maximum age. See the Important notes at the bottom of the table for more information.	0	40
	Include Label	Specifies the display name of a label which must be associated with a recording for the task to apply for that recording. Note: This field is visible only if you select Voice for Recording Type.	Empty	label_evaluated
	Exclude Label	Specifies the display name of a label which must not be associated with a recording for the task to apply for that recording. Note: This field is visible only if you select Voice for Recording Type.	Empty	label_keep_for_now
	Attached Data Key	Specifies the attached data key.	Empty	keep_recording
	Value	Specifies the attached data value.	Empty	true
	Parameters Location: Specifies the URL to where the backup/archive files are to be stored. The URL must start with file://. If not specified, the recording files are exported to the location specified in the server settings. Warning If the useFullPathInMediaFileBackup option in the application.yaml file is set to true on the node performing the backup task, unzipped backup tasks cannot point to a remotely mounted Windows directory. Next Task: Specifies whether to continue executing the next task if the current task fails. This parameter is not enabled by default. Include Screen Recording: If enabled, after filtering the voice recordings, the same action (purge or backup) is executed on the corresponding screen recording. This parameter is not enabled by default. Backup in zipped format: Select to specify zipped backups. Clear for unzipped backups. (Available only if the Type is Backup. ) This parameter is enabled by default.

Important

• For customers who use the scan and scroll feature, MIN Age cannot be zero.
• MIN Age and MAX Age are optional parameters but not at the same time; a value must be set for either MIN Age or MAX Age. Also, do not set both MIN Age and MAX Age to 0 at the same time.
• It is recommended not to create 1 day (MAX Age (days) - MIN Age (days) = 1) Media Lifecycle Scheduler rules for backup, purge, or backup then purge tasks because these tasks do not find and process recordings that bridge their scheduled time of day. You must create the rules to begin before the rule schedule time of day and end after the rule schedule time of day. For example:
  • For backup-only rules, create a 2 day rule. Note that this will back up most recordings on two sequential days requiring nearly double the storage space.
  • For purge rules, create a 2 day rule. Recordings that were missed the first day will be deleted the second day.
  • For backup then purge rules, create 2 day rules for both tasks. Recordings that were missed the first day will be backed up and then deleted the second day.
• When the Call Type field is left blank (no value is set), the rule acts on recordings of all call types (Inbound, Outbound, Internal, Consult, {{Unknown}} and when no call type is set within the recording).
• When the Call Type field is specified as NotSet, the rule acts only on recordings that have no call type set.

You can read details about archiving here: Lifecycle Management Archive Structure and Metadata