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Recording Parameters

The following table describes the recording parameters on the Recording tab. Those parameters that contain a red asterisk (*) with the Parameter Name are mandatory.

Parameter Name Description
Recording Destinations Section
Storage Destination The path to the first recording destination. For example, http://testing.com.
SpeechMiner Destination The path to the SpeechMiner recording destination. For example, S3:bucket_test.
Storage HTTP Authorization Header The authentication for the first destination of the recorder. The format is username:password, where username and password are the webserver credentials. This field is visible only if the Storage Destination is either HTTP or HTTPS.
Recording Processor URI The URI that MCP uses to post the metadata of the audio recording after the recording is complete. MCP uses HTTP POST to send the metadata to the Recording Processor. The format for this parameter is: http:// <Recording Processor Host>/api/contact-centers/<Contact Center Domain Name>/recordings.
SpeechMiner AWS Access Key ID Specifies the Amazon Web Services (AWS) Access Key Id used for building the authorization header to allow access to the Amazon S3 cloud.

Note: This field is required if the SpeechMiner Destination field is set to S3 (Amazon Cloud).

SpeechMiner AWS Secret Access Key Specifies the AWS Secret Access Key Id used for building the authorization header to allow access to the Amazon S3 cloud.

Note: This field is required if the SpeechMiner Destination field is set to S3 (Amazon Cloud).

SpeechMiner Interaction Receiver Specifies the URL that points to the SpeechMiner service responsible for accepting metadata from the Recording Processor script for this profile.
SpeechMiner Interaction Receiver Authorization Header Specifies the authorization information required to connect to the SpeechMiner serviced used by the Recording Processor Script. The format is username:password, where the username and password are the webserver credentials.
Additional Recording Parameters Section
Recording Storage MIME Type The audio file type used for the storage recording. You can choose either audio/wav or audio/mp3.
Recording Alert Tone Source The URI of the audio tone. For example, http://example.com/tone.wav.
Audio Indicator Interval (milliseconds) * The length of time, in milliseconds, between playing the audio tone. This is a mandatory parameter if the Recording Alert Tone Source parameter is defined, otherwise no audio tone is applied. The minimum accepted value is 1500 (if a smaller value is specified, 1500 is used). In addition, if the Frequency of Recording Alert Tone parameter is not present, MCP applies the default value of 30000 instead of not applying tone.
MP3 Encoding Bitrate(kbps)* The compression rate for MP3 recording files.

Note: This filed is visible only if audio/mp3 MIME Type is selected.

Recording File Name Template Section
$sipsAppName$ The SIP Server application name in which the recording is started.
$ani$ The ANI information of the call in which the recording is started.
$dnis$ The DNIS information of the call in which the recording is started.
$dateTime$ The date and time of the call in which the recording is started. The date and time is sent in ISO format with UTC time. The ISO format is YYY-MM-DDTHH:MM:SSZ
where:
  • YYYY—The year with four digits.
  • MM—The month with two digits.
  • DD—The day with two digits.
  • T—The standard delimiter.
  • HH—The hour with two digits.
  • MM—The minutes with two digits.
  • SS—The seconds with two digits.
  • Z—The standard delimiter.
$callUuid$ The call UUID of the call in which the recording is started.
$connID$ The TLib Connection ID of the call in which the recording is started.
$agentID$ The agent ID of the DN of the call in which the recording is started.
If the recording has not started because the DN or Agent ID has not logged in, this parameter will not be present.
$MCPDateTime$ The local date and time of the call in which the recording is started.
The local time follows the MCP instance where the recording is taking place.

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This page was last modified on January 16, 2015, at 15:05.